We regularly assess how we are doing by asking our patients to fill a questionnaire regarding their experience. We publish our survey results via our Facebook as we feel transparency is very important and we strive to make any improvements we can in response to your ideas. Thank you to everyone who took the time to complete a survey.

We recognise that not everyone is always content with their treatment and we take these comments seriously. Each one is reviewed to see how we can improve our service.

"Extremely satisfied with all part of treatment"

“Extremely satisfied with all part of treatment. Staff, surrounding have taken so much stress out of this as much as possible. I would not hesitate to recommend.”

" I felt my dignity and considerations were paramount"

“I was extremely nervous and apprehensive about this process – not in terms of the drugs or procedures, but woried about information overload and being treated like a machine. However I can honestly say that this was the most professional and reasuring process, individual and personalised that I ever thought. I felt like my worries and concerns were at the forefront of  the staff priorities and I felt my dignity and considerations were paramount. Thank you for this, best wishes.”

 

"Staff are extremely professional, helpful and friendly" "

“A wonderful fertility treatment centre! We felt very at ease throughout our treatment and everything was explained throughly. Staff are extremely professional, helpful and friendly. Couldn’t recommend it enough for enyone seeking help with fertility.”

"Its great to know that there is always someone at the end of the phone when advice is needed."

“Positive experience from the open evening which was also very informative, very reassuring to be able to speak with the GCRM team on that evening.  A very friendly helpful and supportive team who leave really helped us through this difficult journey. Its great to know that there is always someone at the end of the phone when advice is needed. Thank you very much.”

"Very satisfied and happy with the clinic and staff"

“Very satisfied and happy with the clinic and staff. Professional, yet friendly. Very approachable. We feel everyone tried their best to give us a good change to success. Could not recommend GCRM Belfast highly enough.”

" I would give 5 out of 5 stars "

“This clinic is brilliant, we have always been welcomed and treated well. Staff are very friendly and the clinic is extremely clean and I love having an individual room when preparing for the theatre etc. I would give 5 out of 5 stars.”

"All appointments comfortable & informative"

“An efficient, professional team making all appointments comfortable & informative.  Very grateful that they are providing people with this service in NI.”

"Very helpful and supportive"

“All staff who we met were very helpful and supportive. We have had to travel a distance and staff were very accomodating of this. When there was issues from us ie travel – staff were very helpful and  accomodating of this. Staff did what they could to make us feel at ease which during this time was what we need.”

"Fantastic staff"

“Fantastic staff, consultants, nurses and other staff all very professional, willing to help. We would recommend GCRM to friends as the experience has been great.”

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Thursday 12 October

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