What our patients say

We regularly assess our performance by asking our current patients to fill a questionnaire regarding their experience. Here are some of the comments we have received last year.

 

'The entire staff were knowledgable and professional. Any questions and concerns were dealt with in a courteous and kind manner. Staff did everything possible to put us at ease during the process.'

 

'Very happy with clinic and staff!'

 

'An efficient, professional team making all appointments comfortable & informative.  Very grateful that they are providing this service in N.I.'

 

'Staff have always been more than helpful and easy to ask anything of which is much appreciated. Thanks very much to all of you.'

 

'We had a really positive experience. All the staff have been great. Thanks'

 

'A wonderful fertility treatment centre! We felt very at ease throughout our treatment and everything was explained throughly. Staff are extremely professional, helpful and friendly. Couldn’t recommend it enough for enyone seeking help with fertility. Even though we didnt get a positive result on our first cycle, I feel happy that everything possible was done to try to achieve a successful outcome:well done!'

 

'All staff extremely helpful & friendly. Very warm welcoming clinic.'

 

We recognise that not everyone will always be content with their treatment and we take these comments seriously. Each one is individually reviewed to see how we can improve our service.